About online store

Q: 商品可以退貨嗎？

At the RAGTAG TAIWAN online store , we do not accept returns, exchanges, or refunds for minor stains or signs of use on secondhand items, as these are considered normal for pre-owned products. In addition, if any stains or marks are found after our thorough inspection, they will be clearly indicated on the product detail page . As these are secondhand items, original accessories may be incomplete. Please read the product details carefully before placing your order. If you have any questions, be sure to contact us before making a purchase. For stains or marks that have been described in the product details, we do not accept price negotiations or discounts . If the item does not meet your expectations, such as differences between the actual product and the photos or size discrepancies, returns, exchanges, or refunds are not accepted . If there is a problem with the product: If you discover a defect after receiving your item, please contact us by email within 7 days of receipt . After receiving our notification, please return the item within 10 days. Each item is a unique secondhand product, so we do not offer exchanges for other items . If we are unable to repair the item, we will cover the shipping costs and process a return and refund. Please note that if more than 7 days have passed since delivery, we cannot accept repair or return requests . Contact Information RAGTAG TAIWAN Online Customer Service Team E-MAIL: info@ragtag.com.tw

RAGTAG Taiwan brings together products sourced from Japanese stores and top-tier items shipped directly from Japan, allowing you to freely shop for the world's finest fashion pieces all in one place.

1. Offering products from both Taiwan and Japan simultaneously

RAGTAG Taiwan carefully selects products provided by local Taiwanese and Japanese customers,
offering a curated collection that showcases global fashion all in one space.

2. All products are certified by experts

All products are strictly inspected by experts to guarantee authenticity, so please shop with confidence.

3. New products added daily

Our store updates the inventory of designer brand second-hand items daily,
so you can discover the latest products every time you visit. Stay tuned.

4. Over 5,000 brands, more than 100,000 products

You can freely choose from over 5,000 designer brand second-hand fashion items.

5. Free Shipping Across Taiwan

All products shipped within Taiwan enjoy free shipping,
with no additional shipping fees, allowing you to shop with peace of mind.

6. Free shipping on in-stock items in Japan

If the order contains items shipped from Japan:

Free shipping
Import duties and taxes are the customer's responsibility
Please pay the related fees to DHL upon delivery

FAQs

RAGTAG is a Japanese retailer specializing in second-hand branded fashion items.
We offer a diverse range of products, including clothing, accessories, shoes, and bags, featuring internationally renowned luxury brands as well as well-known Japanese brands.
We place great importance on product quality, with each item carefully selected and strictly authenticated.

In addition to our physical stores, we also have the online platform RAGTAG Taiwan,
allowing customers to easily shop for carefully curated second-hand designer items.
We offer international shipping and regularly launch special promotional events.

If you have any questions about the condition of a product, please contact our customer service team.
We will carefully inspect the item and inform you of the results as soon as possible.

Since this item is second-hand and only one piece is available, exchanges cannot be accepted after purchase.

At the RAGTAG TAIWAN online store, we do not accept returns, exchanges, or refunds for minor stains or signs of use on secondhand items, as these are considered normal for pre-owned products. In addition, if any stains or marks are found after our thorough inspection, they will be clearly indicated on the product detail page.
As these are secondhand items, original accessories may be incomplete.
Please read the product details carefully before placing your order. If you have any questions, be sure to contact us before making a purchase.
For stains or marks that have been described in the product details, we do not accept price negotiations or discounts.
If the item does not meet your expectations, such as differences between the actual product and the photos or size discrepancies, returns, exchanges, or refunds are not accepted.

If there is a problem with the product:

If you discover a defect after receiving your item, please contact us by email within 7 days of receipt.
After receiving our notification, please return the item within 10 days.
Each item is a unique secondhand product, so we do not offer exchanges for other items. If we are unable to repair the item, we will cover the shipping costs and process a return and refund.
Please note that if more than 7 days have passed since delivery, we cannot accept repair or return requests.